Learning to be a good restaurant manager is a skill that must be learned. Pay attention to the customer and listen to what they actually want. Sometimes, a good manager needs to read between the lines of what a customer is actually saying. Using technology to decrease errors and improve customer relations helps to ensure that your restaurant provides the best service possible.
Using new cool technologies like Digital Menu
Using Digital Menu to show updated specials, remove items from the menu that are temporarily unavailable and improving the overall customer experience provides an excellent way to impress customers. The easy-to-read menus with graphics and descriptions can be instantly updated and changed.
Reducing Ordering Mistakes
The iPad Menu and the eMenu both make it possible to provide your customers with an iPad instead of a traditional menu. Customers make their selections and then the waiter can concentrate on answering any questions. This helps to reduce errors and provide a fun and new way for customers to order.
Managers know that customers want good food, prices and correct orders. When an order doesn’t meet the customers expectations, the manager needs to step in and correct the problem for the customer. Digital menus make it possible for the manager to see the exact order and know whether the mistake of the customer or restaurant. Either way, the manager should offer to correct the order. However, the accurate order-taking process makes it possible for the manager to know whether the cooks and waitresses need to receive additional training.